Support - Submit a Support Query
Electrocorder and Electrosoft users can contact support for assistance with usage queries.
If you need assistance with issues outside of normal Electrocorder/Electrosoft operation, it will be necessary to purchase a Support Incident. Please contact us for a cost estimate.
When contacting Acksen Ltd with a support question, please ensure you include the following information:-
- Your Product Registration No. (PRN) (located in Help->About).
- Your Registration Key (RK). (located in Help->About).
- Your Electrocorder Model Type and Serial Number.
- Your Email Address.
- Your Electrosoft Version and Build number (located in Help->About).
- A description of your problem, including the steps you take to reproduce it.
- Details of your PC and operating system (e.g. Version of Windows, Make/Model of PC, any other known problems).
- Details of any other programs that were running on your computer at the time the problem occurred.
- Screenshots/Photographs of the problem and any error/information messages.